Hi (Client's Name),

Welcome to Fortune Publishing Group. We are pleased to officially begin working with you and appreciate the opportunity to support your book and workbook publishing project.

 To ensure efficiency, transparency, and 24/7 visibility throughout the engagement, all services and communications will be conducted through our secure Customer Support Portal:

Portal URL: https://portal.askige.com
Username: Your email address
Temporary Password: welcome123

Once logged in, you will have 24/7 access to:

• Your project information and real-time status updates

• Document uploads, reviews, and approvals

• Direct communication with our production and support teams

• The ability to create and track support tickets at any time

For added convenience, the portal can also be installed on your mobile phone as an app, allowing you to access your project, submit tickets, and review updates on the go. Instructions for adding the portal to your device are available upon login.

For security purposes, we recommend updating your password after your first successful login.

Within one (1) business day of portal access, you will receive your project intake checklist and next-step instructions to initiate onboarding and kickoff. The portal will serve as the single source of truth for timelines, deliverables, approvals, and communications throughout the project.

If you have any questions while logging in or need immediate assistance, please submit a support ticket through the portal and a member of our team will respond promptly.

We look forward to delivering a professional, streamlined publishing experience and bringing your vision to market.

Welcome aboard.

Warm regards,
Max Fortune
Founder & Publisher
Fortune Publishing Group
877-667-2828
info@fortunepublishinggroup.com
https://www.fortunepublishinggroup.com