Hi [Client First Name],

Welcome to Fortune Publishing Group — I’m Kasim, part of the Tech Support team. I wanted to personally reach out and let you know I’m here to help if you have any questions or run into anything while getting started.

To keep everything organized and give you 24/7 visibility throughout your publishing project, all services and communications will be handled through our secure Customer Support Portal:

Portal URL: https://portal.askige.com
Username: Your email address
Temporary Password: welcome123

Once logged in, you’ll be able to:

• View your project information and real-time status updates

• Upload documents and review/approve materials

• Message our team directly inside the portal

• Create and track support tickets anytime

For convenience, you can also install the portal on your mobile phone like an app so you can access your project and submit tickets on the go. You’ll see the instructions to add it to your device after you log in.

For security, we recommend changing your password immediately after your first successful login.

If you have any trouble accessing the portal or need assistance right away, please submit a support ticket through the portal and I (or a member of our team) will respond promptly.

Looking forward to supporting you throughout your project.

Warm regards,
Kasim N
Tech Support | Fortune Publishing Group
877-667-2828
info@fortunepublishinggroup.com
https://www.fortunepublishinggroup.com