Privacy Policy

1. Scope and Definitions

This Privacy Policy applies to information collected by Lenox International Holdings Group, LLC (“LIHG,” the “Company,” “we,” “us,” or “our”) through https://lenoxholdingsintl.com/, LIHG-controlled websites and digital properties, customer inquiries, transactions, events, applications, and the LIHG SMS Marketing Program. A separately identified operating brand may provide an additional policy for a brand-specific Service.

Unified Help Desk (https://unifiedhelpdesk.com/) is one such separately identified operating brand, operated by Innovative Global Entities, LLC, a subsidiary of LIHG. This Privacy Policy, including the LIHG SMS Marketing Program terms described herein, applies to Unified Help Desk's collection, use, and disclosure of Personal Information and Mobile Information.

2. Information We Collect

2.1 Information You Provide Directly

We may collect your name, email address, telephone number, mailing or billing address, company name, job title, account credentials, communication preferences, transaction details, event registration information, support requests, survey responses, application information, and other information you voluntarily provide.

2.2 Information Collected Automatically

When you visit our websites or use our digital Services, we may collect Internet Protocol address, browser type, device type, operating system, referring pages, pages viewed, links selected, date and time of access, cookie identifiers, approximate location derived from an IP address, and website performance or diagnostic data.

2.3 Information from Service Providers and Other Sources

We may receive information from payment processors, authentication providers, customer relationship systems, event platforms, telecommunications providers, analytics providers, public business records, and operating brands when reasonably necessary to provide a requested Service, maintain records, prevent fraud, or comply with law.

3. SMS and Mobile Information

When you affirmatively enroll in the LIHG SMS Marketing Program, we may collect:

• Your mobile telephone number.
• The date, time, source, and method of your opt-in.
• The consent language shown when you enrolled.
• The website page, form, keyword, or other mechanism used to enroll.
• Messages, keywords, and requests you send to the program.
• Opt-in, help, suppression, and opt-out records.
• Message delivery, failure, and interaction information.

We maintain consent records to document that messages were requested and to honor opt-out requests.

4. How We Use Information

We may use Personal Information to:

• Operate, maintain, secure, and improve our websites and Services.
• Provide products, subscriptions, events, training, consulting, publishing, media, and customer support.
• Process transactions, billing, refunds, and account administration.
• Respond to inquiries and communicate about requested Services.
• Send marketing communications where we have an appropriate legal basis or your consent.
• Operate the LIHG SMS Marketing Program and maintain consent and suppression records.
• Personalize content and understand website or campaign performance.
• Detect fraud, abuse, security incidents, and unlawful activity.
• Enforce agreements and protect LIHG, our users, and the public.
• Comply with legal, tax, accounting, regulatory, and recordkeeping obligations.

5. SMS Marketing Communications

If you expressly opt in, LIHG may send recurring automated SMS or MMS messages containing promotional offers, event announcements, educational information, product or service updates, business resources, and company news. Messages may reference an LIHG operating brand, but consent is specific to the sender and program identified during enrollment.

Message frequency varies, up to 8 messages per month. Message and data rates may apply. Consent is not a condition of purchasing any product or service.

You may opt out at any time by replying STOP. You may receive one final confirmation message. For assistance, reply HELP, call (877) 667-2828, or email info@lenoxholdingsintl.com. Additional program terms are available in our Terms and Conditions.

6. Mobile Information and Messaging Consent Non-Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be sold, rented, transferred, exchanged, or shared with any third parties or affiliates for their own marketing or promotional purposes.

LIHG may use telecommunications carriers, messaging platforms, hosting providers, and technical service providers solely as necessary to transmit messages, maintain consent records, prevent fraud, provide customer support, and operate the SMS Marketing Program. These providers are authorized to process Mobile Information only to perform services for LIHG and not for their own advertising, marketing, lead generation, or promotional use.

Consent given to LIHG is not transferable to another business or affiliate. A separate sender must obtain separate consent before sending its own marketing messages.

7. Other Disclosures of Information

Subject to the Mobile Information restrictions in Section 6, we may disclose other Personal Information in the following circumstances:

7.1 Service Providers

We may engage vendors to provide hosting, security, analytics, payment processing, customer relationship management, accounting, communications, fulfillment, scheduling, and technical support. These providers may access information only as reasonably necessary to perform contracted services.

7.2 LIHG Operating Brands

We may disclose non-SMS Personal Information among LIHG operating brands when necessary to fulfill a request, administer a customer relationship, provide an integrated Service, prevent fraud, or comply with internal governance. This provision does not authorize the sharing of Mobile Information or SMS consent for another brand’s marketing or promotional use.

7.3 Legal Compliance and Protection

We may disclose information when reasonably necessary to comply with law, a court order, subpoena, regulatory request, or other valid legal process; enforce agreements; investigate fraud or security incidents; or protect the rights, safety, and property of LIHG, our users, or others.

7.4 Business Transactions

Non-SMS Personal Information may be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction. Mobile Information and SMS consent will remain subject to the restrictions in this Policy unless a user provides new consent or disclosure is required by law.

7.5 At Your Direction

We may disclose information when you expressly request or direct us to do so, except that SMS consent will not be treated as authorization for another sender’s marketing.

8. Cookies and Analytics

Our websites may use cookies, pixels, local storage, log files, and similar technologies to maintain essential functions, remember preferences, measure traffic, diagnose errors, improve user experience, and evaluate marketing effectiveness. You may manage cookies through browser settings. Disabling certain cookies may affect website functionality.

9. Data Security

LIHG uses reasonable administrative, technical, and physical safeguards designed to protect Personal Information from unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, authentication, encryption in transit, system monitoring, vendor controls, backups, and incident-response procedures. No electronic system is completely secure, and LIHG cannot guarantee absolute security.

10. Data Retention

We retain Personal Information for as long as reasonably necessary to provide Services, maintain business and transaction records, document consent and opt-out requests, resolve disputes, enforce agreements, prevent fraud, and satisfy legal, tax, accounting, and regulatory requirements. SMS consent and suppression records may be retained after opt-out to demonstrate compliance and prevent further marketing messages.

11. Privacy Rights and Choices

Depending on your state or country of residence and applicable law, you may have rights to request access, correction, deletion, restriction, portability, or information about certain disclosures of Personal Information. You may also have the right to appeal a decision regarding a privacy request.

To submit a request, contact us using the information in Section 15. We may verify your identity before acting. We may retain information when required or permitted by law, including records necessary to document SMS opt-out requests.

11.1 Text Messages

Reply STOP to unsubscribe from the LIHG SMS Marketing Program. Reply HELP for assistance.

11.2 Email Marketing

Use the unsubscribe link in a marketing email or contact us. Even after opting out of marketing, you may continue to receive non-promotional communications concerning transactions, security, support, legal notices, or active Services.

12. Children’s Privacy

Our websites, Services, and SMS Marketing Program are not directed to children under 13. We do not knowingly collect Personal Information from children under 13. Individuals under 18 should use our Services or enroll in messaging only with permission from a parent or legal guardian where required.

13. International Users

LIHG is based in the United States. Information may be processed and stored in the United States and other locations where our service providers operate. When required, LIHG will use appropriate measures for international data transfers and comply with applicable privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, Services, technology, vendors, or business practices. The “Last Updated” date will identify the latest revision. Material changes may also be communicated through the website, account notice, email, text message, or another appropriate method.

15. Contact Information