Terms and Conditions

1. Agreement and Scope

These Terms and Conditions (the “Terms”) constitute a legal agreement between you and Lenox International Holdings Group, LLC, together with its applicable operating brands when identified in connection with a particular service (collectively, “LIHG,” the “Company,” “we,” “us,” or “our”). These Terms apply to the website located at https://lenoxholdingsintl.com/, related websites and digital properties operated by LIHG, customer communications, and the LIHG SMS Marketing Program.

Unified Help Desk (https://unifiedhelpdesk.com/) is one such operating brand, operated by Innovative Global Entities, LLC, a subsidiary of LIHG. These Terms and Conditions, including the LIHG SMS Marketing Program terms described herein, apply to your use of Unified Help Desk.

Additional written terms may apply to a specific product, subscription, event, professional service, or operating brand. When a separately executed agreement conflicts with these Terms, the separately executed agreement will control for the subject matter it specifically addresses.

2. Definitions

“Services” means the consulting, educational, publishing, media, technology, training, documentation, subscription, and other products or services offered by LIHG or an identified operating brand.

“SMS Marketing Program” means the recurring text-message program through which LIHG sends marketing, promotional, educational, event, product, service, and business-update communications to individuals who have expressly opted in.

“Mobile Information” means a mobile telephone number, SMS opt-in record, consent record, message history, and related messaging-program data.

3. Services

LIHG provides holding-company governance, shared services, business consulting, operational support, business education, media and publishing services, digital resources, training, marketing enablement, technology platforms, and related services through its portfolio of operating brands. The specific scope, price, delivery method, eligibility requirements, and performance obligations for a Service will be stated in the applicable product description, order form, invoice, subscription terms, statement of work, or service agreement.

Unless expressly stated in a signed written agreement, LIHG does not guarantee business outcomes, funding access, credit approval, revenue, profitability, audience growth, publication success, or decisions made by lenders, carriers, platforms, payment providers, or other third parties.

4. SMS Marketing Program

4.1 Program Name and Description

The program name is the Lenox International Holdings Group SMS Marketing Program. The program may provide recurring promotional offers, event announcements, educational information, product or service updates, business resources, company news, and marketing communications concerning LIHG offerings. Messages may reference an LIHG operating brand, but the sender will be identified in the message and consent will not be treated as transferable to a separate sender.

4.2 Express Consent

By submitting your mobile number through a clearly disclosed opt-in form, selecting an unchecked consent box, texting an authorized opt-in keyword, or completing another affirmative enrollment process, you expressly consent to receive recurring automated SMS or MMS marketing messages from Lenox International Holdings Group, LLC at the number you provided. Messages may be sent using an automatic telephone dialing system or other automated technology.

Your consent is voluntary and is not a condition of purchasing any product or service. Consent applies only to LIHG and the specific messaging program disclosed at enrollment. It is not sold, rented, transferred, or shared with another business, affiliate, or lead generator for its own marketing or promotional use.

4.3 Message Frequency

Message frequency varies based on current promotions, events, and your interactions with LIHG. You may receive up to 8 messages per month. LIHG may send a transactional confirmation of your opt-in, opt-out, or help request in addition to marketing messages.

4.4 Message and Data Rates

Message and data rates may apply. Your wireless carrier’s standard messaging, data, and other charges may apply. LIHG is not responsible for carrier charges.

4.5 Opt-Out Instructions

You may withdraw consent at any time by replying STOP to any LIHG marketing text message. You may also use another recognized opt-out keyword, including STOPALL, UNSUBSCRIBE, OPTOUT, CANCEL, END, REVOKE, or QUIT. After an opt-out request, LIHG may send one final confirmation message. No further marketing messages will be sent through that program unless you later provide new affirmative consent.

4.6 Help and Customer Care

Reply HELP to a program message for assistance. You may also contact LIHG at (877) 667-2828, email info@lenoxholdingsintl.com, or visit https://lenoxholdingsintl.com/#contact. Business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.

4.7 Carrier and Delivery Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery is subject to the availability and effective operation of wireless networks, carrier systems, compatible devices, and other technology outside LIHG’s control. The program may not be available through every carrier or on every device.

4.8 Mobile Number Responsibilities

You represent that you are the subscriber or customary user of the mobile number you provide and that you are authorized to consent to messages at that number. You agree to notify LIHG or opt out before transferring, disconnecting, or reassigning the number. You must be at least 18 years old or have the permission of a parent or legal guardian to enroll.

4.9 Privacy

LIHG’s collection and use of Mobile Information are governed by our Privacy Policy. Mobile information, text-message originator opt-in data, and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

4.10 Program Modification or Termination

LIHG may modify, suspend, or terminate the SMS Marketing Program, its message content, or its sending number at any time, subject to applicable law. A change in sending number does not create consent for a new sender; LIHG will continue to identify itself in program communications.

5. Acceptable Website Use

You may use LIHG websites only for lawful purposes. You may not attempt unauthorized access, interfere with website operations, introduce malicious code, scrape or reproduce protected content without authorization, impersonate another person, submit false information, or use the website in a manner that violates applicable law or the rights of another person.

LIHG may restrict or terminate access when it reasonably believes a user has violated these Terms, compromised security, infringed intellectual property, or created risk for LIHG or other users.

6. Accounts and Access

Certain Services may require an account. You are responsible for providing accurate information, maintaining the confidentiality of credentials, and promptly reporting suspected unauthorized access. You may not sell, transfer, or assign an account without LIHG’s written permission. LIHG may suspend or terminate access for nonpayment, misuse, security risk, or violation of applicable terms.

7. Payments and Billing

Prices, billing frequency, taxes, renewal terms, and accepted payment methods are disclosed at purchase or in the applicable agreement. By submitting payment information, you authorize the applicable charges. Charges may appear under the name of LIHG or the operating brand providing the Service. Recurring subscriptions continue until cancelled according to the applicable cancellation process.

8. Refunds and Cancellations

Refund and cancellation eligibility vary by Service and are governed by the applicable order terms, service agreement, and LIHG Refund and Return Policy. Digital products may become non-refundable after delivery or access, and professional services may be subject to earned-fee, scheduling, or work-completed limitations. Review the applicable policy before purchase.

9. Intellectual Property

LIHG and its licensors own all rights in the website and Services, including text, templates, documents, graphics, logos, images, recordings, videos, software, trademarks, and other content. Except for a limited right to use purchased or authorized materials for their stated purpose, no ownership right is transferred to you. You may not reproduce, modify, distribute, resell, sublicense, publish, create derivative works from, or exploit protected content without written authorization.

10. Third-Party Services and Links

LIHG may use or link to third-party platforms, payment processors, telecommunications providers, social networks, scheduling systems, and other services. Those providers operate under their own terms and privacy practices. LIHG is not responsible for a third party’s availability, security, content, or independent conduct, except to the extent required by law or expressly stated in a written agreement.

11. Disclaimers

The website and general informational content are provided on an “as is” and “as available” basis to the fullest extent permitted by law. LIHG does not warrant uninterrupted operation, error-free content, continuous message delivery, or compatibility with every device or platform.

General information provided by LIHG does not constitute legal, tax, accounting, medical, investment, lending, or other regulated professional advice. You should consult an appropriately licensed professional regarding your specific circumstances.

12. Limitation of Liability

To the fullest extent permitted by applicable law, LIHG and its officers, directors, members, employees, contractors, agents, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the website, Services, SMS Marketing Program, delayed or undelivered messages, unauthorized access, third-party services, lost data, lost revenue, or lost profits.

Except where prohibited by law or superseded by a signed agreement, LIHG’s aggregate liability for a claim will not exceed the amount you paid to LIHG for the Service giving rise to the claim during the twelve months preceding the event giving rise to liability.

13. Indemnification

You agree to defend, indemnify, and hold harmless LIHG and its officers, directors, members, employees, contractors, agents, successors, and assigns from claims, liabilities, damages, judgments, costs, and reasonable attorneys’ fees arising from your misuse of the website or Services, violation of these Terms, unlawful conduct, infringement of another person’s rights, or inaccurate information you provide.

14. Governing Law and Venue

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Unless applicable law requires otherwise or a signed agreement provides a different procedure, disputes arising from these Terms will be brought in a state or federal court with proper jurisdiction in Fulton County, Georgia. If a provision is held unenforceable, the remaining provisions will remain effective.

15. Changes to These Terms

LIHG may update these Terms to reflect changes in law, Services, technology, business practices, or messaging requirements. The “Last Updated” date will identify the latest revision. Material changes may also be communicated through the website, account notice, email, text message, or another appropriate method. Continued use after the effective date of revised Terms constitutes acceptance where permitted by law.

16. Contact Information